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[AmiVoice API] Measures to address the issue of concentrated load on some servers

2025.01.30 Update

Since January 21, 2025, the synchronous HTTP and WebSocket interfaces have occasionally experienced disconnections mid-session, and in certain time periods, connections were either impossible or extremely difficult to make after sending a request. We have fixed this issue in the load balancer.

◆Response time

February 29, 2025 (Wednesday) 15:00 - 15:30

◆ Details
During the above period, we replaced the existing load balancers with new ones one by one. The load balancers are configured redundantly and have sufficient capacity, so the update will not affect customers.

After completing the work, we have confirmed that there has been no impact on performance or errors caused by this change.

◆Reference
For details about the issue that led to this fix, please see below.
[AmiVoice API] Connection errors in synchronous HTTP and WebSocket interfaces (updated 2025-01-24 17:35)

We sincerely apologize for any inconvenience and concern this may have caused. At AmiVoice Cloud Platform, we are concentrating our resources and preparing to provide even better services and new value. We hope you will continue to use our service.

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