[Restoration Report] Notice regarding service outage (Updated 2025-07-08 19:12)

We would like to inform you that all service issues that occurred from the early morning of July 1, 2025 have now been resolved.

We sincerely apologize to our customers for the inconvenience and trouble caused over such a long period of time.

■ Status of the disability

[Resolved issue]

The following functions have been restored to a state where they can be used normally.

• Download credit card invoice PDF
  • You can now successfully download PDFs from the "Download Invoice" button on your My Page.
• View this month's usage
  • This month's usage has been corrected to display correctly.
• View usage details
  • We have made the necessary corrections to ensure that billing amounts and past usage are displayed correctly.
• Issuing a new member (child account) for the customer management function
  • We have fixed the issue so that passwords are displayed correctly when issuing new members.
• Usage CSV issue
  • You can now download a CSV file of usage from your My Page.
• Error when re-registering a credit card due to switching payment systems
  • You can now successfully re-register your credit card following the change in payment system.

Once again, we deeply apologize for any inconvenience caused to our customers.
We will take every possible measure to prevent recurrence and strive to provide stable services in the future, so we ask for your understanding.

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[Progress Report] Notice regarding service outage (Updated 2025-07-03 13:10)

We would like to report on the progress of the service outage that has been occurring since the early morning of July 1, 2025. We sincerely apologize to our customers for the trouble and inconvenience caused.

Most of the issues have been resolved, but some functions are still experiencing issues. Details are as follows:

■ Status of the disability

[Resolved issue]

The following functions have been restored to a state where they can be used normally.

• Download credit card invoice PDF
  • You can now successfully download PDFs from the "Download Invoice" button on your My Page.
• View this month's usage
  • This month's usage has been corrected to display correctly.
• View usage details
  • We have made the necessary corrections to ensure that billing amounts and past usage are displayed correctly.
• Issuing a new member (child account) for the customer management function
  • We have fixed the issue so that passwords are displayed correctly when issuing new members.

[Ongoing issues]

We are currently continuing to investigate and address the following issues:

• Usage CSV issue
  • symptom: When I download the usage CSV from My Page, the file is empty or the usage breakdown is not displayed correctly.
  • AvoidancePlease refer to the "Workaround" section below, "Checking your billing information and obtaining a credit card statement."
• Error when re-registering a credit card due to switching payment systems
  • Background and apologyRegarding this issue, we reported that it had been resolved as of 16:07 on 2025-07-01, but subsequent investigation has revealed that the problem is still ongoing. We sincerely apologize for any confusion caused by our incorrect information.
  • symptom: When switching payment systems (Stripe), some customers experienced errors when re-registering their credit cards.
  • Request to Visitors: If you have already tried and completed re-registration, there is no problem. If an error message appears and re-registration cannot be completed, we apologize for the inconvenience, but please wait for us to contact you to resolve the issue.

■ Future response

We are currently working hard to resolve any remaining issues, and will report back to you as soon as we have an estimate for when service will be restored.

We apologize for any inconvenience caused and ask that you please wait a little longer until service is restored.

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[At the time of publication] Notice regarding service outage (2025-07-01 16: 07）

Normally, the company is using the いただき, and the sincere にありがとうございます.

Starting today, July 1, 2025, there has been an issue on My Page where customers who pay by credit card are unable to download the "Credit Card Invoice PDF", and where this month's usage, usage details, and usage CSV cannot be displayed properly.
We deeply apologize for any inconvenience and trouble caused to our customers.

Date and time of occurrence

Early morning of July 1, 2025 - Currently ongoing

Problem details

Currently, the following issues have been confirmed.

• Unable to download credit card invoice PDF
  • Even if I press the "Download invoice" button on my personal page, the message "Invoice not found" appears and I cannot download the credit invoice PDF.
• Issue with displaying this month's usage
  • The current month's usage is not displayed correctly.
• Issues with displaying usage details
  • The billing amount is not displayed correctly, or the amount displayed is from a previous month.
• Usage CSV issue
  • When I download the usage CSV from My Page, the file is empty. I can't see the breakdown of usage correctly.
• Bug in the new member (child account) issuing function of the customer management function
  • The password for the new member (child account) is not displayed.

*The error that occurred when re-registering a credit card due to the change in payment system (Stripe) was resolved at 13:50 on 2025-07-01.

Cause

This was due to a significant delay in the billing data closing process at the beginning of the month, and multiple issues occurring in related programs even after the data was updated.

Avoidance

We are currently investigating and correcting the issue in order to fully restore the service.
We apologize for the inconvenience, but until service is restored, we ask that you please take the following measures.

Viewing your billing information and obtaining a credit statement

• [Customers using the customer management function]
  You can check and download information normally on the old version (v1) customer management screen. We apologize for the inconvenience, but please use that screen. Please use the following URL.{YOUR_COMPANY_ID}Please replace with your company ID. If you are unsure, please contact our staff.
  https://acp.amivoice.com/company/{YOUR_COMPANY_ID}/start.php?ver=1
• [Customers other than those listed above who are paying by credit card]
  If you would like to receive a credit invoice, please contact our support team and we will assist you individually.

Issuing new members (child accounts) for the customer management function

If you would like to issue a new member (child account), please contact our support team. We will respond to your request individually.

Once again, we deeply apologize for the inconvenience caused to our customers. We will notify you again once service has been restored.

We appreciate your understanding and cooperation.