The Hyakujushi Bank, headquartered in Takamatsu, Kagawa Prefecture, has adopted AmiVoice SDK for its smartphone app, which allows customers to record interviews by voice input. The app was developed by Intec Co., Ltd., a member of the TIS Intec Group.
We asked Hyakujushi Bank, which has introduced the application, about the process of adoption and the effects it has had.

Background and Challenges in Using Speech Recognition

AmiVoice was adopted due to its high accuracy in recognizing financial industry terminology

The bank has been working across the entire organization to "strengthen its consulting‑based sales" approach, and increasing both the volume and quality of communication with customers had become a key challenge. To create more time for customer conversations within limited business hours, it was essential to improve the efficiency of field operations. During this process, we learned that another regional bank participating in the same joint core banking system project (Chance) had achieved positive results by introducing a feature that allows staff to record meeting notes via speech transcription on smartphones. This prompted us to consider adopting the same approach.
We had already been using AmiVoice ScribeAssist for meeting minutes transcription and had long recognized the high accuracy of its speech recognition. Since AmiVoice also includes dictionaries tailored to the financial sector, we expected even higher recognition accuracy, which led us to adopt the solution.

Introduction Results

Expectations for creating business hours, improving productivity, and reducing overtime work

By linking with the CRM (Customer Relationship Management) function of "F3 (F-Cube)," a comprehensive information system solution for financial institutions, it is now possible to easily create interview records with customers. Voice recognition is used for input. Previously, sales representatives would register interview records on their in-house computers after returning to the branch, but with this function, they can now register interview records by voice from their business smartphones even when they are out and about.

Since the system has only just been introduced, we are yet to see any real benefits, but we are looking forward to the following results:
■Improve sales productivity by creating interview notes on the go
■ By simplifying reporting procedures after returning to the store, we can create business hours and reduce overtime work.
■Improved accuracy of information by quickly recording audio

Future use

Actively utilizing digital technology to meet consulting needs

First of all, we would like to make full use of the functions we have introduced this time to see results.
We will continue to proactively utilize digital technology to restructure our business processes, creating time to spend with our customers and meeting their increasingly diverse and sophisticated consulting needs.