(AmiVoice Cloud Platform)

Case Studies

AmiVoice API

NTT DATA Business Systems Corporation

Transcribing operator utterances in real time reduces the man-hours required for help desk operations

    Services used
  • API

Product/Service Overview

A solution that uses high-performance AI to provide accurate answers to questions

With the "AI Help Desk Solution," when you search for information you want to know, such as how to solve PC troubles or various procedures on the portal site, a high-performance AI that understands the "fluctuations and ambiguities unique to Japanese expressions" will provide accurate answers. This is the solution you get. You can start using it simply by registering a list of Q&A, reducing the burden of installation and operation for those responding to inquiries.

＞Click here for product details

Introduction Results

Reduces the burden of keyboard input and greatly reduces response time

By linking AmiVoice API with the "AI Help Desk Solution," the content of inquiries repeated by staff is converted into text in real time using voice recognition technology, reducing the burden of typing on a keyboard. This has made it possible to significantly reduce response time and has made it possible to respond to external inquiries in addition to internal inquiries.

About AmiVoice API,
Company name NTT DATA Business Systems Corporation
Business Activities Communications and IT
URL https://www.nttdata-bizsys.co.jp/
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Try out recognition accuracy

For engines, please try the latest End to End. If you would like an engine specialized for industries such as healthcare, insurance, or finance, please select Hybrid and choose your language model and acoustic model.

Engine

Language

Language models

Acoustic model

Example sentences will be displayed.
This is sample text. Your voice input will go here.
残 り 30 seconds left

Terms of Use for
AmiVoice Speech Recognition Demo

Select the language, language model, and acoustic model you want to try, press the "Start speech recognition" button, and start speaking.
You can speak freely or read out example sentences and the recognition results will be displayed.

*If you change the language, language model, acoustic model, or use application, please press the "Start speech recognition" button again.

Points to note

  • By using this service, you are deemed to have accepted the terms of use.
  • Supported browsers are the latest versions of Windows (Chrome, Firefox, Microsoft Edge), Android (Chrome, Firefox, Microsoft Edge), Mac (Safari), and iOS (Safari).
  • Depending on the browser, the recording quality may be poor. If you feel that the quality is not good, please try using a different compatible browser.
  • Please enable the microphone function in your browser's security settings.
  • The trial time for this service is 1 seconds per trial. If you would like to use it again, please click "Start speech recognition" button.
  • Voice data and text data may be used to improve speech recognition performance.
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